This approach has been building for several months. From the appointment of a consumer chief to Blais raising consumer interventions directly during the Bell-Astral hearing to the creation of a new enforceable wireless code of conduct, the CRTC is leaving no doubt about the prioritization of consumers. Its three year priorities document placed consumer access as the top priority, dropping the prior emphasis on balance. Moreover, the decision to kill LPIF over the objections of creator groups sent another signal that the CRTC was focused intently on consumers and the public interest.
In four months, Blais has transformed the CRTC into a pro-consumer advocate, creating the kind of regulatory agency that until recently was scarcely imaginable. The change is long overdue and credit must go to the new chair and to the government, which has presumably provided the mandate for real change in Canadian telecom and broadcast regulation.