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The CRTC’s Big Shift: From Tangible Benefits to the Public Interest

The most important aspect of last week’s decision is that the new CRTC – make no mistake, this is a new CRTC with expectations from the government that it adopt a pro-consumer approach – will put the public and the public interest at the heart of the review process. CRTC Chair Jean-Pierre Blais made that clear during the Bell – Astral hearing and he reiterated it on Thursday, telling a press conference that “it is my intent to put Canadians back at the centre of their communications system.”



The change in approach is obvious when comparing the Bell – Astral decision with the Bell purchase of CTVglobemedia only two years ago. In the Bell – CTVglobemedia deal, the words “public interest” appear only four times, each with reference to public interest groups and their participation in the regulatory process. The analysis of the transaction was based largely on the tangible benefits package, which supposedly served as a proxy for the public interest.

In the Bell – Astral decision, the Commission states clearly that the tangible benefits are only part of the analysis, repeatedly emphasizing “the applicant’s burden to prove that the transaction is in the public interest extends beyond the tangible benefits requirement.” This represents an enormous change in the review process, providing consumer and public interest groups with far more power since their submissions will now play a crucial evidentiary role in assessing the public interest effect of the transaction. 



The change in approach should also have a major impact on creator groups that were the prime benefits package beneficiaries. Those groups were often ready to trade the short-term gains from the packages for the long-term pain of a converged market that would suffer from reduced competition that hurt both consumers and creators. With the tangible benefits package now only part of the analysis, the influence of creator groups on the review will be reduced as they share the spotlight with consumer and public interest perspectives.


Bell issued a strongly worded release indicating it was shocked and appalled at the decision, yet the real surprise is that the CRTC used the powers it has always had to go beyond a public interest analysis based chiefly on the size of the tangible benefits cheque.

This approach has been building for several months. From the appointment of a consumer chief to Blais raising consumer interventions directly during the Bell-Astral hearing, the CRTC is leaving no doubt about the prioritization of consumer concerns. Its three-year priorities document placed consumer access as the top priority, dropping the prior emphasis on balance. In four months, Blais has transformed the CRTC into a pro-consumer advocate, creating the kind of regulatory agency that few thought imaginable.  

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5 Comments

  1. Hmmm…
    I take it back, maybe we don’t need to disband the CRTC after all. Maybe it is no longer in the pocket of the big three. Well done Mr. Blais.

  2. Andrew Butash says:

    Actually…
    That may be one of the things that spurred this radical shift in thinking over there. After the UBB debacle, it was clear that Von Finckenstein and the CRTC of old simply didn’t get it. People were seriously calling for the disbanding of the CRTC after that shit show. If the government is telling you that you’re “doing it wrong” and they’re going to overturn your decision, your supposedly “arms length” organization is in trouble.

  3. Healthier off the leash …
    While there may be short term pain, I see long term gain for the Canadian creative sector. Until now individuals and various organizations like the Canadian Media Producers Association or the Writers Guild were technically beholden to big telecom for their ‘benefits’ package. Speaking out for a healthier long term market place would put those in jeopardy. Now with these enticements essentially off the table (or at least back in the fridge) these voices are now free to speak to their own vision. Obvious to just about everyone, the media landscape is changing fast, better to have an unfettered voice to help shape the new realities.

  4. CRTC is …
    pro-consumer or pro-Quebecor? Time will tell.

  5. See? I said all along it was Konrad who provided the CRTC’s corruption….