Last October, the CRTC announced that it was taking action against two India-based companies for violating Canada’s do-not-call list. The action against Pecon Software Limited was particularly noteworthy, as the Commission ordered a stop to the violations and payment of $495,000. Andrea Rosen, the CRTC’s Chief Compliance and Enforcement Officer was quoted as saying that “foreign-based telemarketers have been put on notice that they must comply with our rules when calling Canadians.”
The tough talk was welcome, but months later, the CRTC has struggled to get Pecon Software to pay up. Liberal MP Lawrence MacAulay asked the government to provide an update on the action and Canadian Heritage Minister James Moore provided the following update to the House of Commons on Friday:
The CRTC is now working with the Canadian High Commission in India to facilitate communications with the ministry and ensure the service of documents. Once the Indian ministry has attested to the fact that the documents have been served, Pecon Software Ltd. will have 30 days to pay the penalty or file representations with the CRTC.
In other words, more than six months after the CRTC filed the necessary documents in India, it is still not clear whether the company has even been served with them. That isn’t the CRTC’s fault, but it does illustrate the challenge of enforcing the do-not-call list against foreign telemarketers which may involve more bark than bite.