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    CRTC Closes Net Neutrality Complaint Against Rogers

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    Wednesday February 16, 2011
    The CRTC has closed the net neutrality complaint against Rogers, concluding that it is satisfied with the ISPs response and disclosure practices.
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    Rogers Responds To CRTC Net Neutrality Concerns: No Need for Disclosure Changes

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    Tuesday February 15, 2011
    Rogers has responded to the CRTC's concerns regarding its Internet traffic management disclosure policies. The company says that there is no need to update its disclosure practices regarding downstream traffic.  It further questions why Rogers is being singled out for changing its disclosure policies, arguing that while it is true that upload traffic shaping may impact download speeds in some applications, that is the responsibility of the application provider, not the ISP. The company does offer a minor modification to its disclosure statement.
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    CRTC Rules Videotron Violated Undue Preference Rules on Video-on-Demand Service

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    Thursday January 27, 2011
    The CRTC has ruled that Videotron violated undue preference rules when it gave its video-on-demand service exclusive rights to some of its broadcaster programs.  The Commission ordered the company to provide the programs to Telus and Bell.
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    CRTC Says Rogers Not Complying With Net Neutrality Disclosure Requirements

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    Friday January 14, 2011
    CRTC concerns with Rogers and its response to net neutrality complaints escalated this week when the Commission sent a letter to the company advising that it has received a growing number of complaints and that its public disclosures have not been compliant with CRTC Internet traffic management policy requirements.  The case began last fall when the CRTC received a complaint over changes to Rogers' practices that affected downstream P2P traffic.

    Rogers ultimately admitted the practice and promised to update its disclosure policies.  Despite those promises, the CRTC found that the disclosures still only focus on the impact of its practices on uploading.  The Commission told Rogers yesterday that:

    Staff consider that in order to comply with TRP 2009-657, the discussion in the page titled Legal Disclaimer and the detailed discussion available on the network management policy web page should indicate that there are circumstances whereby the Rogers ITMP will also affect download speeds available to subscribers. Further, the detailed discussion on the network management policy page should clearly indicate which download applications might be affected in these circumstances and to what degree (i.e., the impact on download speeds should be indicated).

    The letter added that it has received additional complaints about the practices and wants a response from Rogers by February 14, 2011 on "whether and how Rogers intends to modify its ITMP disclosures in compliance with TRP 2009-657."
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