Canadian Heritage Minister Pablo Rodriguez and ISED Minister François-Philippe Champagne publicly released what amounts to a mandate letter to new CRTC Chair Vicky Eatrides this morning. The letter contains many laudable goals and aspirations: a more timely, transparent, and inclusive commission, an emphasis on competition in telecom, and an affirmation of the importance of freedom of expression in broadcast. Yet what matters when it comes to the current government and communications issues is not what it says, but what it does. The letter may represent a tacit acknowledgement of the disaster that was the Ian Scott era - the ministers themselves note the waning public trust in the CRTC - but the problems go beyond its chair.