Post Tagged with: "consumer rights"

AL7I1923 by Carlos Osorio/Collision via Sportsfile (CC BY 2.0)

The Rogers Outage Aftermath: What Else Should Be On Minister François-Philippe Champagne’s Telecom To-Do List?

The massive Rogers outage took centre stage yesterday as CEOs of the leading telecom companies met with Innovation, Science and Industry Minister François-Philippe Champagne to discuss next steps to reduce the likelihood of a similar event in the future. My initial post on the outage focused on three main issues: conducting hearings into the issue by both the CRTC and a House of Commons committee, competition policy, and consumer compensation. None of these issue were top of mind for the companies or Minister, who instead emphasized the need for agreements among the companies within 60 days on emergency roaming, mutual assistance during outages, and a communications protocol to better inform the public and authorities during telecommunications emergencies. The Minister also noted that there will also be a CRTC investigation.

While these are all useful steps largely modelled on similar developments in the United States, even Champagne acknowledged that this is “just a first step.” So what else should be on the government’s to-do list?

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July 12, 2022 9 comments News

Ontario Private Member’s Bill Demands Wireless Transparency, Unlocking Phones

A new Ontario Private Member’s bill introduced by MPP David Orazietti focused on wireless services would establish new transparency requirements and mandate unlocking cellphones upon contract expiry.  The key provisions of Bill 133 include: a long list of disclosure requirements related to the costs associated with service plans, advertisements, roaming […]

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November 19, 2010 21 comments News

Ontario Court Rules Consumers Can’t Click Away Class Action Rights

Appeared in the Toronto Star on February 8, 2010 as Dell Warranty Ruling Victory for Consumers In 2004, Ian Andrews purchased a Dell laptop computer for $1,700.  About 2 1/12 years later, the computer began to malfunction, periodically shutting down unexpectedly. Stuck with a problem computer that was past the […]

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February 9, 2010 1 comment Columns Archive

“Consumers May Lose Digital Content They Have Paid For”

Canwest covers the Canadian DMCA, noting that the bill is expected to hit Canadian consumers as they attempt to use their digital content.

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June 9, 2008 2 comments News