Post Tagged with: "crtc"

Public Policy Consultations No Field of Dreams

My weekly technology law column  (Toronto Star version, homepage version) focuses on the release last week of the results of a CRTC public online consultation on new media that will feed into hearings on the issue early next year.  Given that it was a consultation on new media, the Commission established a special website last spring for the month-long consultation and commissioned noted pollster Nik Nanos to serve as moderator and report back on the results. The Nanos report does not cast judgment on the success of the consultation – it merely reports the factual results – but there is no hiding the fact that by Internet standards the consultation failed to attract a large audience. Over the course of an entire month, the website generated just over 2,500 unique visitors with an average of 84 visitors per day.  Only 284 Canadians registered with site, posting a total of 278 comments.

I argue that while the Commission should be commended for trying, it is clear that public consultations are no field of dreams – it takes more than a "if you build it, they will come" approach. With the increasing desire of governments and businesses to use the Internet as a tool for public feedback, it is worth examining why the consultation failed to spark significant interest.

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September 16, 2008 8 comments Columns

Public Policy Consultations No Field of Dreams

Appeared in the Toronto Star on September 15, 2008 as Public Policy Consultations No Field of Dreams Last week, the Canadian Radio-television and Telecommunications Commission released the results of a public online consultation on new media that will feed into hearings on the issue early next year.  Given that it […]

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September 15, 2008 Comments are Disabled Columns Archive

Brison on Telecom in Canada

The CBC telecom "Disconnected" telecom series includes an interview with Liberal Industry critic Scott Brison, who gives a nice shout-out to the effectiveness of online voices.

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September 10, 2008 Comments are Disabled News

CRTC To Rule on CAIP v. Bell Case By October 31st

The CBC reports that the CRTC has advised CAIP and Bell that it will issue its decision in the throttling case by October 31st.

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August 13, 2008 1 comment News

Text-Message Fight Obscures Real Consumer Costs

Of all the recent controversies involving Canada’s wireless carriers – and there have been many – my weekly technology law column (Toronto Star version, homepage version) argues that the fight over the 15-cent charge for the receipt of text messages must surely rank as the most puzzling. The issue, which generated an enormous amount of attention from politicians, company executives, and consumers, effectively came to a conclusion on Friday after Industry Minister Jim Prentice acknowledged that he was not prepared to intervene.

Scratch below the surface and it is difficult to understand what all the fuss was about. Text messaging has admittedly become an enormously popular form of communication and the new charges feel like an ill-advised cash grab by Bell and Telus. To be fair, however, the charges are also a relatively minor consumer issue given that the overwhelming majority of wireless subscribers are not affected by it.  Moreover, the political reaction reeked of opportunism.  Prentice had endured weeks of criticism from consumer groups across the country over his copyright reform bill and may have been looking for a way to re-make himself as a friend of Canadian consumers by briefly vowing to fight over the issue.

With the saber rattling over text-messaging charges now concluded, the issue should serve as a wake-up call on several festering problems with telecommunications in Canada.

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August 11, 2008 19 comments Columns