I appeared on the John Oakley Show to discuss Bell’s plan to mine user data. Listen to this podcast or download it here.
Wiertz Sebastien - Privacy by Sebastien Wiertz (CC BY 2.0) https://flic.kr/p/ahk6nh
Privacy
The Great Canadian Personal Data Grab Continues: Bell Expands Its Consumer Monitoring and Profiling
Last week, I wrote about the Great Canadian personal data grab, focusing on the expansive data collection habits of RBC (with its Android app) and Aeroplan (with its collection of all credit card transaction data). Now comes news that Bell is getting into the personal data grab game with an updated privacy policy that takes effect in mid-November. The new Bell “privacy” policy expands the uses of the information the company collects by focusing on ways to use data on network usage. The current policy makes no reference to network usage data, but the company now wants to use a wide range of personal data collected from Internet and mobile phone usage.
Bell identifies the following data for expanded usage:
- Web pages visited from your mobile device or your Internet access at home.
 This may include search terms that have been used.
- Location
- App and device feature usage
- TV viewing
- Calling patterns
Bell will also begin to use account data such as which products you use, device types, payment patterns, language preferences, gender, and age.
The scope of Bell’s intended personal data usage is remarkable. Given that many of its customers will have bundled Internet, wireless, and television services, the company will be tracking everything: which websites they visit, what search terms they enter, what television shows they watch, what applications they use, and what phone calls they make. All of that data will be correlated with their location, age, gender, and more.
CETA Reached “In Principle”, Part Three: Meaningless Claims on Telecom & E-commerce
Without the CETA text, it is very difficult to assess many of the purported benefits of the draft agreement (additional posts on the need to release the text, the IP provisions, and the big win for pharmaceutical companies despite declining Canadian investment in research and development). Consider the benefits for telecommunications and electronic commerce discussed in the government’s summary document. On electronic commerce, the government states:
Businesses engaged in electronic commerce will benefit from greater certainty, confidence and
protection.
Twenty years ago, electronic commerce was in its infancy. Today, electronic commerce is a part of our daily lives. Canadians shop and plan holidays online, and buy and download software and entertainment content, including movies, television and music. Advertisers are making increased use of “smart advertising†on the Web to track our shopping habits and promote specific deals likely to interest us.
Canadian Government Unveils Its Celebrations-First Agenda
The government’s Speech from the Throne was billed in advance as a “consumers-first” agenda with Industry Minister James Moore talking up initiatives such as tackling wireless roaming fees and the unbundling of cable television packages over the weekend. Yet it turns out the consumers-first agenda is pretty thin: the roaming fee issue may be limited to domestic roaming (an issue that is invisible to many wireless customers), the unbundling will be useful for some though not all television subscribers, and promising enhanced broadband in rural communities is a far cry from committing to universal broadband access for all Canadians by 2015 (other issues such as the anti-digital economy measure of banning extra fees for paper bills is hardly worth mentioning and an airline passenger bill of rights wasn’t mentioned).
Perhaps the real intended focus is a celebration-first agenda as the speech emphasizes that “Canada’s Confederation is worth celebrating.” The government therefore commits to marking the 150th anniversary of the Charlottetown and Quebec conferences, to celebrating the 200th birthdays of Sir George-Étienne Cartier and Sir John A. Macdonald, the centennial of the first world war, and the 75th anniversary of the second world war.
The Great Canadian Personal Data Grab
The Royal Bank of Canada updated its mobile application for Android users earlier this month. Like many banking apps, the RBC version allows users to view account balances, pay bills, and find bank branches from their smartphone. Yet when users tried to install the app, they were advised that the bank would gain access to a wide range of personal data.
The long list of personal data – far longer than that found in comparable applications from banks such as TD Canada Trust or Bank of Montreal – included permission to use the device’s camera, to read the user’s call history, to access the user’s Internet browsing habits, and to even check out their browser bookmarks. After users took to Twitter and the Google app review section to complain, RBC advised that it would update the app and that users should “stay tuned” about the permission requirements.
My weekly technology law column (Toronto Star version, homepage version) notes that RBC is not alone in requiring users to disclose more personal information in order to access services. Aeroplan, the loyalty program linked to Air Canada, sent an email last week to hundreds of thousands of Canadians notifying them that it too was changing its data collection practices.
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