Post Tagged with: "ccts"

Sierra Wireless Compass 597 by Scott Beale / Laughing Squid (CC BY-NC-ND 2.0) http://laughingsquid.com/

The CCTS Report on Wireless Code Violations: When Is Data on a Data Stick an “Add On”?

The Commissioner for Complaints for Telecommunications Services released his annual report yesterday resulting in a wide range of interpretations with some citing improved customer service due to an overall decline in complaints, others focusing on declining customer service owing to an increase in complaints from misleading contractual terms, and yet others pointing to the CRTC Wireless Code as the reason behind the overall decline in complaints.

Despite some improvement in service, the most notable aspect of the report is a review of compliance with the wireless code. With the code now fully operational, there is simply no excuse for carrier non-compliance. Yet the data suggests that there are numerous confirmed breaches. Bell is easily the most notable company when it comes to failure to comply with the code: when you combine Bell Canada, Virgin Mobile (which it owns), and Northern Tel (which it now also owns), 2/3 of the confirmed breaches all come from the same source. In other words, every few weeks, Bell Canada or one of its companies had a confirmed breach of the wireless code.

Read more ›

November 5, 2014 Comments are Disabled News

CRTC Endorses CCTS

The CRTC has reaffirmed its support for the Commissioner for Complaints for Telecommunications Services (CCTS), an agency that works to resolve disagreements between Canadians and their service providers.  I wrote about the CCTS last year.

Read more ›

January 26, 2011 6 comments Must Reads

CRTC Extends CCTS Mandate

The CRTC has extended the mandate of the Commissioner for Complaints for Telecommunications Services, requring all telecommunications service providers to become members. I wrote about the CCTS earlier this year.

Read more ›

December 3, 2010 Comments are Disabled Must Reads

Telecom Complaints Commissioner Remains a Relative Unknown

Hockey may be Canada’s national pastime, but my weekly technology law column (Toronto Star version, homepage version) notes that complaining about the major telephone and cable companies sometimes seems like it ranks a close second.  Delayed Canadian launches of the latest phones, new caps on Internet bandwidth, increased monthly subscription fees, and the entry of additional marketplace competitors all regularly attract significant media attention as consumers focus on their monthly Internet and wireless bills far more intensely than most other products and services.

Notwithstanding the public interest, the Commissioner for Complaints for Telecommunications Services toils in relative anonymity.  Established in 2007, the CCTS came as part of a deregulation bargain initiated by then-Industry Minister Maxime Bernier, who deregulated many local telephone markets and established an industry-funded telecom complaints commissioner.

Read more ›

August 13, 2010 11 comments Columns

Telecom Complaints Commissioner Remains a Relative Unknown

Appeared in the Toronto Star on August 9, 2010 as Telecom Complaints Commissioner Remains a Relative Unknown Hockey may be Canada’s national pastime, but complaining about the major telephone and cable companies sometimes seems like it ranks a close second.  Delayed Canadian launches of the latest phones, new caps on […]

Read more ›

August 9, 2010 Comments are Disabled Columns Archive