The Toronto Star features a stunning article on tens of thousands of complaints filed with the CRTC over Bell’s telemarketing practices. The report includes allegations of abusive and aggressive callers, including one instance of a death threat.
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Ringing Up Support for the Bell – CTV Deal
Local organizations and businesses are effusive with their praise for the transaction – everyone from the Ottawa Senators to retailer Tommy & Lefebvre to the Westin Hotel in Ottawa to the Surrey Honda auto dealership to Dodd’s Furniture and Mattress in Victoria, BC to the Soho Bar and Grill in Calgary took the time to chime in with support. Moreover, MPs from across the political spectrum write with their support including Conservative MPs Bruce Stanton, Bev Shipley, Patrick Brown, and Garry Breitkreuz, Liberal MP Marcel Proulx, NDP MPs Irene Mathyssen, Brian Masse, and Joe Comartin, Ottawa Mayor Jim Watson, Halifax Mayor Peter Kelly, Richmond Mayor Malcolm Brodie, and Ontario MPP Bob Chiarelli.
The views expressed by the politicians are remarkably consistent. For example, Chiarelli says:
Bell Pays $1.3 Million To Settle Do-Not-Call Violations
The fact that Bell was the target is significant for at least two reasons. First, Bell administers the do-not-call list under contract. By targeting the company, it sends the message that no one is above the law. Second, as I wrote last year, Bell was seemingly the top source of complaints among reputable companies:
Media Mergers the Last Stab at Failed Walled Garden Strategy
AOL ultimately won, becoming the largest online service provider in the world in the late 1990s. With tens of millions of subscribers, the company continued to bet on its walled garden approach, even as many people merely wanted their services to access the Internet. Over the years, AOL saw its market share shrink dramatically, overtaken by an open Internet that offers infinitely more choice than any single company can.
While others attempted to erect their own walled gardens – Minitel in France, early Internet access on wireless devices that only pointed to company-approved sites and services – consumer demand for open Internet access consistently won out.
Despite the poor track record, my weekly technology law column (Toronto Star version, homepage version) notes that walled gardens seemingly still hold appeal to companies that believe the best way to distinguish their services is to offer exclusive access to content. In recent months, Canada has experienced perhaps the last stab at a walled garden strategy with Shaw Communications’ purchase of Canwest Global Communications and BCE’s acquisition of CTV. Throw in the broadcast assets owned by Rogers Communications and Videotron and control of the major Canadian private broadcasters is solidly in the hands of telecom and cable companies.
Media Mergers the Latest Stab at ‘Walled Garden’ Strategy
Appeared in the Toronto Star on September 20, 2010 as Media Mergers the Latest Stab at ‘Walled Garden’ Strategy In the years before the emergence of the Internet, three online service providers battled in the United States for market supremacy. America Online (later AOL), Prodigy, and Compuserve each adopted “walled […]