Consumer frustration with just about everything associated with Canadian communications services is well known. The list of concerns is long: high prices, contracts that lock in consumers but not providers, gaming prices to make comparison shopping difficult, and confusing consumer codes among them. As politicians have begun to take notice, the CRTC has suddenly become more active with several consultations and new consumer focused initiatives. My colleague Marina Pavlović, a law professor at the University of Ottawa, has been at the forefront of consumer rights law and communications services for many years. She joins the Law Bytes podcast to talk about the ongoing consumer challenges and the latest CRTC developments.
Post Tagged with: "consumers"
Canadian Government Unveils Its Celebrations-First Agenda
The government’s Speech from the Throne was billed in advance as a “consumers-first” agenda with Industry Minister James Moore talking up initiatives such as tackling wireless roaming fees and the unbundling of cable television packages over the weekend. Yet it turns out the consumers-first agenda is pretty thin: the roaming fee issue may be limited to domestic roaming (an issue that is invisible to many wireless customers), the unbundling will be useful for some though not all television subscribers, and promising enhanced broadband in rural communities is a far cry from committing to universal broadband access for all Canadians by 2015 (other issues such as the anti-digital economy measure of banning extra fees for paper bills is hardly worth mentioning and an airline passenger bill of rights wasn’t mentioned).
Perhaps the real intended focus is a celebration-first agenda as the speech emphasizes that “Canada’s Confederation is worth celebrating.” The government therefore commits to marking the 150th anniversary of the Charlottetown and Quebec conferences, to celebrating the 200th birthdays of Sir George-Étienne Cartier and Sir John A. Macdonald, the centennial of the first world war, and the 75th anniversary of the second world war.
Canadian Heritage Minister James Moore on How Copyright Can Treat Consumers Unfairly
When I buy a movie, I’ve paid for the movie. To ask me to pay for it a second time through another device – and to assume that I’m doing illegal copying, to assume that I’m being a pirate, to assume that I’m thieving from people because I happen to own an MP3 player or a BluRay player or a laptop, I think treats consumers unfairly.
While Moore was thinking of the prospect of additional payments through a levy, the words apply equally to the digital lock provisions that make it an infringement for consumers to circumvent locks in order to watch the movie they’ve purchased on a second device. In fact, in some instances – for example, DVDs with non-North American region codes – it involves infringement for merely trying to access the content for the first time.
Canadian Consumer Groups Respond To Moore on C-32
The Canadian Consumer Initiative, which represents major consumer organizations from across Canada including the Consumers Council of Canada, Option consommateurs, the Public Interest Advocacy Centre and Union des consommateurs, has written to Canadian Heritage Minister James Moore to respond to his comment in the House of Commons asserting that the Chamber of Commerce acts in the best interests of consumers. The letter notes that the Chamber in no way represents consumer interests and that the CCI is united opposing the digital lock provisions found in C-32. Full text of the letter below:
Moore Says Chamber of Commerce Support Evidence Consumers Like C-32
In one of the strangest responses to C-32 yet, Canadian Heritage Minister James Moore told the House of Commons yesterday that consumers are supportive of C-32 and cites as evidence the Canadian Chamber of Commerce. The Chamber describes itself as Canada's largest and most influential business association and makes no pretense of representing consumer interests. The exchange:
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