Consumer frustration with just about everything associated with Canadian communications services is well known. The list of concerns is long: high prices, contracts that lock in consumers but not providers, gaming prices to make comparison shopping difficult, and confusing consumer codes among them. As politicians have begun to take notice, the CRTC has suddenly become more active with several consultations and new consumer focused initiatives. My colleague Marina Pavlović, a law professor at the University of Ottawa, has been at the forefront of consumer rights law and communications services for many years. She joins the Law Bytes podcast to talk about the ongoing consumer challenges and the latest CRTC developments.
The podcast can be downloaded here, accessed on YouTube, and is embedded below. Subscribe to the podcast via Apple Podcast, Google Play, Spotify or the RSS feed. Updates on the podcast on Twitter at @Lawbytespod.
Show Notes:
Credits:
CBC News, Rogers Faces Mounting Consumer Complaints About ‘Misleading’ Contracts
Related posts:
The Law Bytes Podcast, Episode 202: David Soberman on the Reality Behind Claims Canadian Wireless Prices Have Been Cut in Half
The Law Bytes Podcast, Episode 205: Len St-Aubin on What the CRTC’s Internet Streaming Ruling Means For Creators, Competition and Consumer Costs
The Law Bytes Podcast, Episode 208: Will Page on Why the CRTC’s Bill C-11 Ruling is Discriminatory and May Ultimately Hurt the Canadian Music Market
Out-of-scope issues
– rates and competitiveness of the marketplace;
– false advertising;
– availability of specific service features, services, or bundles of services;
– privacy obligations of service providers under the Personal Information Protection and Electronic Documents Act; and
– other changes to the Consumer Protection Codes that are unrelated to the 90-day notice or a notice of expiring time-limited discount or promotion.
So basically, everything that is actually important is out of scope.
Thank you CRTC!
(Legend: Th=F, a=u, n=c)
I love your podcast! It’s so relaxing
Thanks for sharing this post,
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GTU
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