Post Tagged with: "crtc"

How Canadians Reclaimed the Public Interest on Digital Policy

The fall of 2007 was a particularly bleak period for Canadians concerned with digital policies. The government had just issued a policy direction to the CRTC to adopt a hands-off regulatory approach even as consumer prices for Internet and wireless services were increasing. Meanwhile, the Department of Public Safety held a semi-secret consultation on Internet surveillance where mandatory disclosure of subscriber information was assumed.

Moreover, the CRTC had largely rejected mounting concerns with the way Internet providers managed their networks (often called network neutrality), there were doubts about new wireless competitors entering the marketplace, Industry Canada had seemingly no interest in developing anti-spam laws or updating privacy legislation, the government agreed to participate in negotiations on the Anti-Counterfeiting Trade Agreement, and a copyright bill with virtually no user-oriented provision was being prepared for introduction.

My weekly technology law column (Toronto Star version, homepage version) notes that fast forward five years later and the CRTC has now positioned itself as a staunch defender of the public interest with consumer concerns at the centre of its policy making process, a lawful access bill was introduced in the spring but is viewed as politically dead, the CRTC has crafted and enforced new net neutrality rules, anti-spam legislation has been enacted, there are several new wireless providers and the removal of most foreign investment restrictions, the Anti-Counterfeiting Trade Agreement is discredited after being rejected by the European Parliament, and copyright reform is set to take effect this week with a host of user safeguards and rights.

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November 6, 2012 2 comments Columns

How Canadians Reclaimed the Public Interest on Digital Policy

Appeared in the Toronto Star on November 4, 2012 as How Canadians Reclaimed the Public Interest on Digital Policy The fall of 2007 was a particularly bleak period for Canadians concerned with digital policies. The government had just issued a policy direction to the CRTC to adopt a hands-off regulatory […]

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November 6, 2012 Comments are Disabled Columns Archive

The CRTC in 2017: “They Trust us to Defend their Interests as Citizens, as Creators & as Consumers”

Jean-Pierre Blais, the CRTC Chair, delivered a major address yesterday in which he sketched out his vision of the Commission in 2017. He envisions a CRTC that is trusted by Canadians a defender of their interests and that places Canadians at the centre of policy making. Blais acknowledged public skepticism about the CRTC and pledged “to earn their trust, every day, in every action and in every decision.”

Blais provided a vision that hits on many issues that should form part of Canada’s long missing digital economy strategy. CRTC activity includes:

  • the creation of a Chief Consumer Officer to ensure the CRTC “examine all the issues before us through a consumer-focused lens.”
  • the creation of wireless code of conduct
  • ensuring Canadians have maximum choice of providers and platforms
  • transparency in costing data of wholesale services
  • accessibility for all Canadians
  • broadband availability of downloads of 5 Mbps and uploads for 1 Mbps for all Canadians by 2015
  • enforcing do-not-call and anti-spam legislation
  • a broad definition of creators to include anyone that creates, distributes or promotes content
  • protection against cellphone theft

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October 30, 2012 6 comments News

CRTC Requires Greater Transparency on Wholesale Rates

The CRTC announced on Friday that it would require greater transparency from incumbent telecom and cable companies when setting wholesale rates. The lack of disclosure was a major source of concern during the usage based billing dispute last year.

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October 29, 2012 2 comments News

CRTC Pushes Bill of Rights for Consumers

Earlier this month, the Canadian Radio-television and Telecommunications Commission invited the public to help create a national code of conduct for wireless companies such as Bell, Rogers, and Telus. The consultation is expected to generate widespread interest, providing frustrated consumers with an outlet for grievances on lengthy contracts, problematic terms and conditions, exorbitant roaming costs, or onerous cancellation fees. 

My weekly technology law column (Toronto Star version, homepage version) notes the decision to embark on a national, enforceable code of conduct for wireless services supported by the wireless carriers represents a dramatic policy shift that was scarcely imaginable only a few years. Indeed, when then-Industry Minister Maxime Bernier pushed through a policy direction to the CRTC in 2006 aimed at limiting regulation by calling for “greater reliance on market forces”, consumer-focused regulations were viewed as an impossibility. Consistent with the market-led approach, the Canadian Wireless Telecommunications Association introduced a voluntary code of conduct in 2009 with no expectation of government regulation.

The move toward new regulations provides a valuable lesson on the role that the provinces can play to jumpstart otherwise stagnating issues. In the case of wireless services, the introduction of provincial consumer protections geared specifically toward the wireless sector ultimately encouraged the carriers to drop their opposition to new regulation as they recognized that a uniform federal policy was preferable to the emerging piecemeal provincial framework.

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October 23, 2012 8 comments Columns