Rogers has provided some answers to the many questions about its massive outage last month that affected millions of Canadians. Yet there is still considerable uncertainty about what the government and CRTC are prepared to do to address ongoing concerns in the telecom sector. John Lawford is the Executive Director and General Counsel of PIAC, the Public Industry Advocacy Centre, which has been a leading consumer voice for decades in Canada. PIAC was the first to file a request with the CRTC seeking an inquiry into the outage. John and I were both participants at the Industry committee hearing into the outage and he joins the Law Bytes podcast to discuss what we learned and what more can be done from a regulatory, legal, and policy perspective.
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The Law Bytes Podcast, Episode 138: John Lawford on the Legal, Regulatory and Policy Responses to the Rogers Outage
The Law Bytes Podcast, Episode 97: John Lawford on Why the CRTC Should Take Action on Inadequate Low-Cost Wireless Plans
The CRTC’s wireless decision earlier this year dubbed the “MVN-no” decision given its very limited opening to mobile virtual network operators in Canada sparked widespread frustration with the Commission. That decision included one less discussed element, however, namely the expectation that the major wireless carriers would introduce low-cost plans to ensure connectivity for low-income Canadians. Those plans were recently introduced, but John Lawford, the Executive Director and General Counsel of PIAC, the Public Interest Advocacy Centre, wasn’t impressed. He wrote to the CRTC asking the Commission to take action over plans that aren’t even offered under the main carrier brands. He joins the Law Bytes podcast to talk about that issue, the ongoing concerns with the wireless affordability in Canada, and the deepening frustration with the CRTC.