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Why Canada’s Telecom Companies Should Come Clean About Customer Information

Earlier this week, I wrote a column (Toronto Star version, homepage version) arguing that Canada’s telecom companies should come clean about their disclosures of customer information. That column was in response to a public letter from leading civil liberties groups and academics  sent to Canada’s leading telecom companies asking them to shed new light into their data retention and sharing policies. The letter writing initiative, which was led by Christopher Parsons of the Citizen Lab at the University of Toronto’s Munk School of Global Affairs, is the latest attempt to address the lack of transparency regarding how and when Canadians’ personal information may be disclosed without their knowledge to law enforcement or intelligence agencies.

That initiative has now effectively been joined by the Office of the Privacy Commissioner of Canada and NDP MP Charmaine Borg. Chantal Bernier, the interim Privacy Commissioner of Canada, released recommendations yesterday designed to reinforce privacy protections in the age of cyber-surveillance. The report includes the following recommended reform to PIPEDA:

require public reporting on the use of various disclosure provisions under PIPEDA where private-sector entities such as telecommunications companies release personal information to national security entities without court oversight.

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January 29, 2014 5 comments Columns

Another Step Toward the TPP: Canada Moves to Ratify Five Intellectual Property Treaties

The Canadian government quietly tabled five intellectual property treaties in the House of Commons on Monday: Mr. Speaker, pursuant to Standing Order 32(2) I have the honour to table, in both official languages, five treaties, entitled, one, Protocol Relating to the Madrid Agreement Concerning the International Registration of Marks, adopted […]

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January 29, 2014 3 comments News

The Destruction of the Department of Fisheries Libraries

The Bibliocracy blog posts the results of a response to an order paper question on the Department of Fisheries and Ocean’s library system with very discouraging news: massive destruction of materials and no information on what was digitized.

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January 29, 2014 6 comments News

The CRTC’s Simultaneous Substitution Problem

The Canadian Radio-Television and Telecommunications has spent the past year-and-a-half trying to reinvent itself a pro-consumer regulator. On the broadcast front, the most obvious manifestation of that approach is the gradual move toward pick-and-pay channels, which seems likely to emerge as a policy option later this year. Establishing mandated pick-and-pay would  be a political and consumer winner, but there are still reasons for Canadians to vent against the regulator. The retention of simultaneous substitution policies is one of them.

I made the case for gradually eliminating the simultaneous substitution policy late last year, arguing that the policy hurts Canadian broadcasters (by ceding control over their schedules to U.S. networks) and Canadian content (which suffers from promotion). Moreover, simultaneous substitution will become less important over time as consumers shift toward on-demand availability of programs. There are still supporters of simultaneous substitution, but few come from the consumer community.  Indeed, even the CRTC is hard-pressed to identify consumer benefits in its FAQ on the policy. In fact, its Super Bowl commercial FAQ claims viewers benefit from signal substitution during the broadcast, but the Commission can’t seem to identify any benefits.

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January 28, 2014 4 comments News

Rogers’ Changing Tune on Fully Opening Canadian Wireless to Foreign Investment

Rogers’ executive Rob Bruce in 2012 on changes to Canadian foreign investment rules that removed restrictions for companies with less than ten percent of the market: “Our view is ‘bring it on. As far as competition goes, we’ve always been a full-speed-ahead competitor and we’re ready to go with whoever […]

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January 24, 2014 11 comments News