Post Tagged with: "bell"

Day 200 - Why am I still working? by TiggerT (CC BY-NC-ND 2.0) https://flic.kr/p/8pxqTY

Sorry Bell, Accessing U.S. Netflix is Not Theft

Bell Media president Mary Ann Turcke sparked an uproar last week when she told a telecom conference that Canadians who use virtual private networks (VPNs) to access the U.S. version of Netflix are stealing. Turcke is not the first Canadian broadcast executive to raise the issue – her predecessor Kevin Crull and Rogers executive David Purdy expressed similar frustration with VPN use earlier this year – but her characterization of paying customers as thieves was bound to garner attention.

My weekly technology law column (Toronto Star version, homepage version) argues that Turcke’s comments provide evidence of the mounting frustration among Canadian broadcasters over Netflix’s remarkable popularity in Canada. Netflix launched in Canada less than five years ago, yet reports indicate that it now counts 40 per cent of English-speaking Canadians as subscribers. By contrast, Bell started its Mobile TV service within weeks of the Netflix launch, but today has less than half the number of subscribers.

June 8, 2015 — 54 comments — Columns

United Nations of smartphone operating systems by Jon Fingas (CC BY-ND 2.0) https://flic.kr/p/goVRFZ

Canadian Cellphone Freedom Day: Wireless Consumer Protections Now Apply to All

Today is “Cellphone Freedom Day”, the day that most Canadian consumers can say goodbye to three year cellphone contracts. With the Federal Court of Appeal recently rejecting an attempt by the major carriers to stop the retroactive applicability of wireless code as of June 3rd (the two year anniversary of the code), consumers with cellphones that have run for more than 24 months can now cancel their contracts without penalty. That includes consumers with three years contracts that still have time left on their contract. As the CCTS notes:

three-year contracts which have run for more than 24 months can be cancelled without payment of cancellation fees, as the Code requires such fees to be reduced to zero within 24 months. Cancellation of three-year contracts in which the customer received a device subsidy but which have not yet run for 24 months (those entered into between June 3 and December 2, 2013) may still require payment of a cancellation fee.

Since the wireless companies switched to two-year contracts soon after the CRTC’s wireless code decision, there will be relatively few consumers with three year contracts that have not run for 24 months and those will hit the two-year mark within the next few weeks or months.

June 3, 2015 — 8 comments — News

back to drawing board by Michael Kötter (CC BY-NC-SA 2.0) https://flic.kr/p/dqQzTn

Back to the Drawing Board: Bell Drops Opt-Out Targeted Ad Program

Days after the Office of the Privacy Commissioner of Canada released its decision that found that Bell was violating Canadian privacy law with its targeted ad program, the communications giant advised that it is withdrawing its program and deleting all customer profiles. A company spokesperson stated yesterday that Bell plans to re-introduce the program using an opt-in consent approach. That would likely require more than just a change to the privacy policy since the company would need to provide customers with incentives or compensation to get much acceptance to be voluntarily tracked.

My weekly technology law column (Toronto Star version, homepage version) notes that Bell’s targeted advertising program, which creates customer profiles that include age, gender, account location, credit score, pricing plan, and average revenue per user, generated controversy from the moment it was announced in October 2013. The communications giant maintained that it complied with Canadian privacy laws, yet many clearly disagreed as the Privacy Commissioner of Canada received an unprecedented barrage of complaints.

April 14, 2015 — 2 comments — Columns

The Bell Telephone Company of Canada Building by Billy Wilson (CC BY-NC 2.0) https://flic.kr/p/9ESABT

Privacy Commissioner of Canada Rules Bell’s Targeted Ad Program Violates Canadian Law

The Privacy Commissioner of Canada has released the long-awaited decision on Bell’s targeted ads program. The Commissioner’s press release soft-pedals the outcome – “Bell advertising program raises privacy concerns” – but the decision is clear: Bell’s so-called relevant ads program violates Canadian privacy law. As I wrote earlier this year, the key issue in the case centered on whether Bell should be permitted to use an opt-out consent mechanism in which its millions of customers are all included in targeted advertising unless they take pro-active steps to opt-out, or if an opt-in consent model is more appropriate. Given the detailed information collected and used by Bell, I argued that opt-in consent was the right approach.

The Privacy Commissioner of Canada agrees:

In our view, for the reasons expressed above, the RAP clearly involves the use of sensitive personal information. As such, the sensitivity of the information at issue leads us to the conclusion that Bell must obtain express consent for the RAP in the circumstances. This conclusion is further supported by our assessment of the reasonable expectations of Bell Customers, which is set out below.

April 7, 2015 — 10 comments — News

Desolate Destiny by Kat N.L.M. (CC BY-NC 2.0) https://flic.kr/p/hL5zvU

Why the Crull Controversy Is a Symptom of Bell’s Bad Bundles Bet

The furor over Bell Media President Kevin Crull’s banning of CRTC Chair Jean Pierre Blais from CTV news coverage following the pick-and-pay decision made for a remarkable news day yesterday. From the initial Globe report to the unprecedented response from Blais to the Crull apology, it was a head-spinning day. While Bell presumably hopes that the apology brings the matter to a close, that seems unlikely to be the case as there are bigger implications for Crull, CTV News, and Bell more broadly.

Crull’s future has been the subject of much talk, with some calling for his resignation, particularly since there is evidence that this is not the first instance of the editorial interference. Assuming it has occurred before (the reference to “re-learning” in the Crull apology is telling), CEO George Cope was undoubtedly aware of the practice and must surely have condoned it, suggesting that Crull will survive. However, Crull’s bigger problem may be that his ability to represent Bell Media before the CRTC has been irreparably damaged. Bell could have Cope represent the company rather than Crull (indicating the seriousness of the issues), but Crull will struggle as the public face of the company before the regulator for as long as Blais remains chair.

March 26, 2015 — 7 comments — News