Appeared in the Toronto Star on October 26, 2013 as Is Bell’s Plan to Monitor and Profile Canadians Legal? Last week, Bell announced plans to implement new consumer monitoring and profiling practices that would greatly expand how it uses the information it collects on millions of subscribers. The planned scope […]
Post Tagged with: "bell"
Bell Claims Users Want to Be Monitored, Profiled and Tracked
The reports that Bell is updating its privacy policy to allow for the use of a wide range of personal data collected from Internet and mobile phone usage has generated enormous public concern, an investigation from the Privacy Commissioner of Canada, and claims from Bell that its customers want to […]
John Oakley Interview Discussing Bell Mining User Data
I appeared on the John Oakley Show to discuss Bell’s plan to mine user data. Listen to this podcast or download it here.
The Great Canadian Personal Data Grab Continues: Bell Expands Its Consumer Monitoring and Profiling
Last week, I wrote about the Great Canadian personal data grab, focusing on the expansive data collection habits of RBC (with its Android app) and Aeroplan (with its collection of all credit card transaction data). Now comes news that Bell is getting into the personal data grab game with an updated privacy policy that takes effect in mid-November. The new Bell “privacy” policy expands the uses of the information the company collects by focusing on ways to use data on network usage. The current policy makes no reference to network usage data, but the company now wants to use a wide range of personal data collected from Internet and mobile phone usage.
Bell identifies the following data for expanded usage:
- Web pages visited from your mobile device or your Internet access at home.
 This may include search terms that have been used.
- Location
- App and device feature usage
- TV viewing
- Calling patterns
Bell will also begin to use account data such as which products you use, device types, payment patterns, language preferences, gender, and age.
The scope of Bell’s intended personal data usage is remarkable. Given that many of its customers will have bundled Internet, wireless, and television services, the company will be tracking everything: which websites they visit, what search terms they enter, what television shows they watch, what applications they use, and what phone calls they make. All of that data will be correlated with their location, age, gender, and more.
Bell Media President Directed CTV, Radio Stations To Provide Favourable Wireless Coverage
Carleton professor Dwayne Winseck has posted a bombshell report that uncovers editorial interference at Bell with Bell Media President Kevin Crull issuing directives to CTV and company-owned local television and radio channels to provide favourable coverage of the wireless issue just as the incumbent campaign against Verizon was ramping up in early July. Winseck posts details on internal company emails that indicate Crull sent the message to provide coverage on the CRTC-sponsored Wall Report:
Kevin Crull our President wants us to give this report some coverage….†and “Kevin is asking if this report can get some coverage today on Talk Radio. National news is covering for TVâ€.
As I posted on the same day as the emails, the Wall Report actually found that Canada falls on the high side of wireless pricing among the countries surveyed. Yet Crull was looking for different talking points from Bell’s media properties. As Winseck notes:
The emails begin by setting out a couple of definitional issues and then distill the two key talking points to be covered: (1) that cellphone rates in Canada have fallen in recent years and (2) that they are generally cheaper than in the US.
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