Ofcom, the UK telecom regulator, has criticized UK ISPs for advertising misleading "up-to" speeds. The same issue was raised repeatedly at the recent CRTC network management hearings.

Telecom by yum9me (CC BY-NC-ND 2.0) https://flic.kr/p/53jSy4
Telecom
Globalive vs. Telus on Canadian Wireless
The National Post runs competing op-eds from Globalive and Telus on Canadian wireless. Globalive's CEO asks "What’s contributing to Canada’s falling wireless rank? Canadians are being asked to pay more to get less." Telus' Michael Hennessy focuses on the last spectrum auction, saying it "resulted in an overpayment of approximately […]
Victoria Times-Colonist: “Web Users Deserve Honesty”
The Victoria Times-Colonist features a masthead editorial that begins "if Canada's Internet providers want to keep federal regulators from tightening the rules on their lucrative industry, they could start by being honest with their customers about the quality of their service."
CRTC Orders Broadcasters, Telcos To Improve Accessibility
The CRTC has ordered telecom companies and broadcasters to improve their accessibility services.
CRTC Net Neutrality Hearing Open Door To Regulatory Action
Regulatory hearings on Internet traffic management practices held in windowless rooms in Gatineau, Quebec in the middle of summer are not likely candidates to attract much attention. Yet, as my weekly technology column notes (Toronto Star version, homepage version) for seven days this month, hundreds of Canadians listened to webcasts of Internet service providers defend their previously secret practices while engaging in a robust debate on net neutrality. The interest in the Canadian Radio-television and Telecommunications Commission hearing may have caught the regulator off-guard (the webcast traffic was, by a wide margin, its most ever for a hearing), but it was the testimony itself that was the greatest source of surprise.