Archive for July 22nd, 2014

Hotel California by Leo U (CC BY-NC 2.0) https://flic.kr/p/9SSkNt

Welcome to the Hotel California: ISPs Who Won’t Take No For An Answer

Last week, a recorded customer service call with U.S. Internet provider Comcast went viral as the recording featured a Comcast representative spend 20 minutes deflecting a customer’s request to drop its Internet service. While Comcast apologized, the incident clearly struck a chord with many frustrated by customer service representatives whose mandate is seemingly to retain the customer rather than provide actual service.

Yesterday, Toronto web developer Daryl Fritz tweeted this photo of a Rogers injection into his web page:

Rogers response to @DarylFritz

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July 22, 2014 7 comments News