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RIM’s Woes Partly Based on Canadian Telecom Policy

Appeared in the Toronto Star on August 21, 2011 as RIM’s Woes Partly Based on Canadian Telecom Policy

The past year has not been kind to Research in Motion Ltd., Canada’s leading technology company. The Waterloo-based maker of the BlackBerry smartphone has seen its share price nosedive in the wake of less than stellar launches of new products such as the Playbook, disappointing earnings guidance, and plans to cut its global workforce.

The company is still profitable – it earned $695 million on revenue of $4.9 billion in its last quarter – yet some have begun to speculate on whether the Canadian government should step in to “save” RIM from the fate that befell Nortel Networks Corp., the last great Canadian technology company which filed for bankruptcy two years ago.

Given that RIM remains profitable, it seems premature to suggest that the government can or should do much of anything to assist it. The company faces mounting criticism over its product lines and its failure to address the competitive threats from Apple Inc. and Google Inc., business issues that lie beyond the expertise or mandate of government policy makers.

While RIM’s current problems can’t be solved by government policy, some of its shortcomings may be a product of Canadian policy. Indeed, RIM is the quintessential Canadian technology company, reflecting the market’s strengths and weaknesses.

RIM was never shy about trumpeting its perceived competitive advantages. For years, co-founder Mike Lazaridis promoted the data efficiency of RIM’s BlackBerry, while emphasizing that wireless spectrum is a finite resource. From RIM’s perspective, efficient use of data makes its devices more attractive to wireless carriers which incur lower costs when compared with bandwidth hogging devices such as the Apple iPhone.

The emphasis on spectrum scarcity and the value of currying favour with telecom carriers is very much a product of the Canadian marketplace. Bell, Rogers, and Telus dominate our wireless market, resulting in longer consumer contracts than those found elsewhere, among the highest roaming fees in the world, and expensive wireless data costs. Moreover, the government has retained foreign investment restrictions in the telecom sector long after most other developed economies dropped them, and it is years behind the United States in conducting spectrum auctions that could yield new competitors.

Given a Canadian environment where data is expensive, competition limited, and spectrum relatively scarce, it should come as no surprise that RIM viewed data efficiency as a key competitive advantage. On a global level, however, RIM’s positioning has emerged as a disadvantage, since lower data costs elsewhere mean consumers are more interested in using the wireless Internet than in rationing it.

Moreover, telecom carriers are the key decision makers for the availability of devices in uncompetitive markets only where they can dictate what consumers can use. In a fully competitive marketplace, it is consumer demand, not carrier choice that carries the day. Garnering carrier support may have been viewed as crucial through the prism of a Canadian market that until recently featured only one GSM provider, but in more competitive markets consumers and companies that offer “must have” devices hold the upper hand.

The government response to RIM’s troubles should therefore not focus on assisting the troubled, but still-profitable BlackBerry maker. Rather, it should recognize that the policies that resulted in an uncompetitive telecom market have implications that extend well beyond pricey consumer cellphone plans.

For better or worse, RIM is very much a product of its environment. Addressing RIM’s woes requires establishing policies that ensure that the next Canadian tech giant emerges from a more globally competitive market where conserving Internet use and prioritizing carriers over consumers are not viewed as competitive advantages.

Michael Geist holds the Canada Research Chair in Internet and E-commerce Law at the University of Ottawa, Faculty of Law. He can reached at or online at

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