Statscan Data Points to Canada’s Growing Digital Divide

Statistics Canada released its bi-ennial Internet use survey last week and while much of the immediate reaction focused on the continuing growth of Internet use (due largely to increased usage by those aged 65 and older), my weekly technology law column (Toronto Star version, homepage version) argues the bigger story is the ongoing Canadian digital divide that confirms the strong link between household income and Internet use.

Statscan reports that 83 per cent of Canadians use the Internet, yet a closer examination of the data reveals a significant gap that is closely correlated to income. Moreover, the data also shows that Canada’s high wireless prices now play a role in the digital divide, with only a quarter of lower-income Canadians using Internet wireless services.

Internet use among the richer half of the country is actually over 90 per cent with the top quartile of household income at 94.5 per cent and the second quartile at 90.2 per cent. Internet use among the bottom quartile of Canadians stands at only 62.5 per cent (the third quartile is 77.8 per cent).

The digital divide remains consistent across all demographics with wealthier households far likelier to use the Internet than poorer ones regardless of their age. For example, Statscan reports that 47.5 per cent of Canadians aged 65 and over use the Internet (up from 40.2 in 2010), the biggest jump of any age group. However, there is a major divide in Internet use based on household income. While 66.7 per cent of households over the age of 65 in the top half of income use the Internet, that number drops to only 28.5 per cent for the poorest quartile of households.

The ongoing battle over the competitiveness and pricing of Canadian wireless services also plays an increasingly important role in Internet use.  Internet wireless use is easily the fastest growing way for Canadians to access the Internet – 48.6 per cent of Canadians used Internet wireless services in 2012, nearly double the 2010 rate of 26.2 per cent.

Wireless Internet use features the largest difference by age of any type of access as 84.2 per cent of Canadians between the ages of 16 to 24 have used Internet wireless services, but that drops to 8.7 percent of Canadians aged 65 and over.

Household income is major factor for wireless Internet use. While 67.8 per cent of all Canadians in the top income quartile have used Internet wireless services, only 26.4 per cent of the bottom income quartile have done so.  

The digital divide in wireless Internet use remains consistent across different age groups. The 16 to 24 demographic are the heaviest users of wireless Internet services, but the gap between the rich and poor remains: 88.3 per cent of the top quartile use wireless Internet services, but that declines to 26.4 per cent for the poorest quartile. There is also a major gap among older Canadians with 27.3 per cent of the top income quartile of Canadians aged 65 and over using wireless Internet services compared to only 2.5 per cent of the bottom quartile.

Given the digital divide, it is unsurprising that poorer Canadians rely more heavily on public access points such as libraries to use the Internet.  The biggest user of library Internet access are Canadians aged 16 to 24, where 21.5 per cent used Internet library access in 2012 (the overall figure for Canadians was 9.7 per cent). When broken down by income, the number increases to 26.8 per cent for the poorest Canadians in that demographic, compared to 16.3 per cent for the wealthiest in that group.

If the government is serious about ensuring that all Canadians can benefit from the Internet, the Statscan data confirms that it must focus on finding solutions to provide affordable access to lower income Canadians. This may include fostering a more competitive wireless marketplace, working with Internet providers to develop programs targeting lower income earners, and rethinking the decision to cancel community access programs that remain valuable to many Internet users.


  1. Laurel L. Russwurm says:

    Public Access
    And public funding for public access is shrinking…

  2. When Shaw’s Lowest Internet Package is Over $61/mo…
    …with taxes, how the hell can the low income afford it? That’s a weeks food budget for them!

  3. Low-cost wireless does exist…
    While I always advocate for greater wireless competition and reduced wireless prices, I have to admit that low-cost options do exist. Public Mobile doesn’t have the best network, but beggars can’t be choosers, and if I had to go with them, I’d have unlimited data for about 35$ on an Android smartphone. Even the Big 3’s discount brands offer decent prices, with Fido recently offering 50$ for 1 Gb of data. While I shudder at the Big 3’s wireless prices, there are somewhat-decent alternatives out there.

  4. What is income was overlayed with location?
    There are options for lower income households… *if* the happen to live in urban areas well served by the Wind et al. For example, Wind’s $30/plan provides unlimited data and unlimited province-wide calling. Couple that with a phone that can be a wireless hot-spot and you have mobile phone, home phone, internet for the same price as I last remember paying just for a POTS line. Yes, it is modest “high speed” and is limited to 5GB data per month, but other than high video consumption, that is a lot of value.

    However, outside the competitive urban coverage areas, where household incomes are generally lower, no choice like this exists. Even the incumbent’s flanker brands have very low & restricted data caps and highly punitive fees if you exceed them. This highly limits the phones as an alternative to needing separate ISP contract.

    So basically, Robelus is doubly screwing the rural poor.

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