Canadian telecom company privacy practices were back in the spotlight this month with the release of a transparency report from Rogers Communications. The report provides new insights into how much – or how little – Canadians know about when their personal information is disclosed to government agencies.
For Rogers customers, the good news is that recent changes in the law, including court decisions that set limits on the disclosure of mass data from cellphone towers and that protect Internet subscriber information – are having a significant effect. Law enforcement agencies are still able to obtain data on hundreds of thousands of people, but warrantless access to basic subscriber information has stopped.
My weekly technology law column (Toronto Star version, homepage version) notes that the latest Rogers report is the first from the company since the release in 2015 of telecom transparency guidelines that garnered support from the federal privacy commissioner, Industry Canada, and the telecom sector. The guidelines attempt to provide a common framework for disclosure so that the public will be better able to compare privacy protections and policies among Canada’s major telecom companies.
