Post Tagged with: "Do-Not-Call"

Government Provides Details on Do-Not-Call Enforcement

The government has provided new insights into enforcement of the do-not-call list. In response to questions on the order paper from Liberal MP Rodger Cuzner, Industry Minister Christian Paradis provides the background information on the Telus settlement with the CRTC over automated calling as well as specific numbers (as of […]

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September 20, 2011 Comments are Disabled Must Reads

CRTC Settles Do-Not-Call Complaint With GoodLife Fitness

GoodLife Fitness has agreed to pay $300,000 to settle a CRTC investigation into its use of robocalls for telemarking purposes.

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August 24, 2011 1 comment Must Reads

Bell Telemarketers Generate Thousands of Complaints

The Toronto Star features a stunning article on tens of thousands of complaints filed with the CRTC over Bell’s telemarketing practices.  The report includes allegations of abusive and aggressive callers, including one instance of a death threat.

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January 19, 2011 1 comment Must Reads

Bell Pays $1.3 Million To Settle Do-Not-Call Violations

The CRTC announced yesterday that Bell has agreed to pay $1.3 million to settle a case involving multiple violations of the do-not-call list rules. Bell places the blame at third-party telemarketers who placed calls to people on the list.  The fine is the largest to-date by the CRTC for a do-not-call violation and unquestionably sends a strong signal that the Commission is prepared to enforce the law with strict penalties.  I had previously been critical of the enforcement efforts and this marks an important step forward in demonstrating that the law can be used effectively.

The fact that Bell was the target is significant for at least two reasons.  First, Bell administers the do-not-call list under contract.  By targeting the company, it sends the message that no one is above the law.  Second, as I wrote last year, Bell was seemingly the top source of complaints among reputable companies:

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December 21, 2010 10 comments News

CRTC Levies $500K Fine for Do-Not-Call Violation

In the largest do-not-call violation fine to date (by far), the CRTC has hit Xentel DM, a Calgary-based telemarketing firm, with a $500,000 fine for violating the law.

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December 20, 2010 5 comments Must Reads