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    The Canadian Wireless Debate is Over: How the Incumbent Carriers Lost the Support of the Government

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    Wednesday June 05, 2013
    For the past few years, there has been a lively debate on the state of the Canadian wireless marketplace. Consumer advocates and others have argued that Canadian market is not sufficiently competitive and that aggressive policy action is needed to foster greater competition and to adequately protect consumers until market forces can be fully relied upon. The incumbent telecom companies and the CWTA present a far different story, contesting multiple international studies and painting Canada as a market leader.

    The events of this week - the introduction of a CRTC consumer wireless code and the Industry Canada decision to uphold its set-aside spectrum policy by killing the Telus - Mobilicity deal - point to the fact that this debate is now over in the minds of the government. Government telecom policy in 2006 was focused on deregulation and a hands-off, industry-led approach. Those days are long gone as the government has now adopted a consumer-focused, populist approach premised on the view that a public fight with the telecom companies is a political winner.  Moreover, the government may have shifted, but the incumbent providers clearly have not, failing to adapt to the new policy terrain.


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    Government's Wireless Policy Still Not Connecting as it Kills the Telus - Mobilicity Deal

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    Tuesday June 04, 2013
    Industry Minister Christian Paradis surprised some analysts this morning by announcing that the government would not approve Telus plans to purchase Mobilicity. The decision is entirely defensible. The government established clear rules on transfers of spectrum that was set-aside in 2008 that prohibited transfer to incumbents within the first five years. The Telus deal (along with the proposed purchase of Shaw spectrum by Rogers) violated that requirement. To kill the deal is actually to provide greater marketplace certainty by making it clear that the spectrum policy rules will be enforced.

    The problem is that the government appears to be doubling down on a single bet - that the combined spectrum of the new entrants (Mobilicity, Wind Mobile, etc.) can be pulled together into a single, viable competitor.  That was the message the government sent when it lifted foreign investment restrictions for the new entrants and allowed them to grow beyond a ten percent market share. Yet by maintaining a host of other barriers to a strong, competitive wireless environment, the government's policy is still on the verge of collapse. All the new entrants are struggling and the incumbents continue to bet that those competitors will eventually disappear or be acquired after the five year moratorium expires.

    The government needs to do more than simply buy time by enforcing the five year spectrum set-aside rule. As I argued this week, there are a host of other possibilities, including fully opening the market to telecom and broadcast distributors (so a new foreign entrant can offer bundled packages that includes television), tough rules on domestic roaming and tower sharing, a full set-aside in the forthcoming spectrum auction, or a regulated wholesale market to create a strong class of MVNO competitors.  Some would go further. For example, Peter Nowak argues today for structural separation.

    Regardless, the government's half-measures and incremental policy moves are a failure. Yesterday, the CRTC took care of its side of the bargain by firmly addressing several longstanding consumer concerns and establishing an enforceable code of conduct. It now falls to the government to admit that its approach to date has failed and that it stands ready to aggressively address the competition concerns within the Canadian wireless market.
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    Can Canada's Failed Wireless Policy Be Saved?

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    Monday June 03, 2013
    This is wireless week in Canada with the CRTC unveiling its consumer wireless code on Monday and Industry Minister Christian Paradis scheduled to make an important wireless announcement on Tuesday morning in Ottawa. In anticipation of the focus on telecom issues, my weekly technology law column (Toronto Star version, homepage version) assessed whether Canada's failed wireless policy can be saved.

    The column opened by noting that earlier this year, Industry Minister Christian Paradis released the Canadian government's strategy to increase competition in the wireless sector. Acknowledging the challenges, Paradis promised to "continue to pay close attention to what is going on and to make sure that our policies reflect the fact that we want to achieve the goal of having more competition."


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    Can Canada's Failed Wireless Policy Be Saved?

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    Monday June 03, 2013
    Appeared in the Toronto Star on June 1, 2013 as Can Canada's Failed Wireless Policy Be Saved?

    Earlier this year, Industry Minister Christian Paradis unveiled the Canadian government's strategy to increase competition in the wireless sector. Acknowledging the challenges, Paradis promised to "continue to pay close attention to what is going on and to make sure that our policies reflect the fact that we want to achieve the goal of having more competition."

    If Paradis is still paying attention, he will know that the government's wireless competition strategy now lies in tatters. Telus has agreed to purchase Mobilicity, one of the new entrants that was supposed to provide greater competition. Rogers has agreements in place to purchase previously set-aside spectrum from Shaw and Quebecor. Meanwhile, rumours abound that the remaining new entrants will be scooped up by the big three incumbent providers in short order.

    Paradis recently characterized the Canadian wireless pricing as "middle average", but it appears that the situation is about to become even worse for Canadian consumers. The incumbents, who bet that the new entrants would be little more than a short-term blip in the market, kept their prices steady, deploying cheaper flanker brands to compete for cost-conscious consumers. If the new entrants exit the market, most analysts expect prices to quickly rise.

    The question now facing Paradis and the government is what can be done to address competition concerns that affect consumers and business alike.

    The starting point may be to acknowledge that the last round of policy initiatives failed. A spectrum set-aside in 2008 opened the door to new entrants, but enormous barriers remained. These included the slow relaxation of foreign investment restrictions that created significant problems in accessing capital, the lack of availability of the most popular devices (such as the Apple iPhone) on new entrant networks, and the inability to offer attractive bundled packages that include wireless, television, and home broadband services.

    There are primarily two things that will drive corporate behavior in any market - competition and government regulation. In the absence of robust competition, regulation is needed. The Canadian government should be doing all it can create a more competition, but it must also commit to regulation - even if temporary - until that competitive environment develops.

    There are several regulatory options available that may ultimately enhance competition. First, the government should toughen tower sharing requirements and domestic roaming rules to make it easier to new entrants to expand their networks. Further, it should remove all foreign investment restrictions (currently only smaller operators may be acquired). In fact, it should consider opening up the broadcast distribution market so that all competitors can offer bundled packages.

    The government could also rethink its approach on the forthcoming spectrum auction. While it would be unpopular with the incumbents, a full set-aside geared toward new entrants would virtually guarantee changes to the competitive landscape. Companies such as Bell and Rogers already possess large blocks of unused spectrum and the auction may be the last chance to create a strong, national fourth carrier.

    Another mechanism to generate more competition would be to create a regulated mobile virtual network operator market. MVNOs typically do not own spectrum or network infrastructure. Instead, they purchase network access at wholesale rates from existing operators and offer it to consumers with their own retail pricing. MVNOs such as Canadian-owned Ting have become a hit in the U.S. but are not even available in Canada. By setting the wholesale price, the government could use regulation to create a new batch of MVNO competitors in Canada, much as it has tried to do with Internet access services.

    On the consumer side, the Canadian Radio-television and Telecommunication Commission’s wireless code of conduct, which was released yesterday, is the starting point for regulation of retail wireless services. The code effectively sets a two-year limit on wireless contracts, creates caps on data roaming fees to address bill shock, and requires that carriers offer device unlocking services.


    A complete removal of foreign investment restrictions for communications companies, a full spectrum set-aside, and regulated wholesale pricing seemed unthinkable a few years ago.  Yet as the wireless policy failures mount, the government must act boldly if it wants the Canadian market to be anything better than "middle average".
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