Rogers surprised many yesterday by becoming the first major Canadian telecom provider to release a transparency report (TekSavvy, a leading independent ISP beat them by a few hours in issuing a very detailed report on its policies and activities). The company was rightly lauded for releasing the report, which seems likely to end the silence among all Canadian telecom companies. Telus now says it is working on a transparency report for release this summer and it is reasonable to guess that others will follow.
Much of the focus on the report came from its big number: nearly 175,000 requests for subscriber information last year. Yet requests for information is only part of the story. The report only contained data on requests for information with no numbers on how many times the company disclosed the information to the authorities upon request. The reason for the omission is shocking admission: Rogers says it has not tracked when it discloses subscriber information in response to these requests. When asked how often authorities’ requests were granted, the company stated: