Rogers on the corner of Robson and Seymour by Jeffery Simpson (CC BY-NC-SA 2.0)

Rogers on the corner of Robson and Seymour by Jeffery Simpson (CC BY-NC-SA 2.0)


Rogers Releases New Policy on Disclosing Subscriber Information: Come Back with a Warrant

Rogers has updated its approach to responding to law enforcement requests for subscriber information to reflect last month’s Supreme Court of Canada Spencer decision. The company will now require a warrant for law enforcement access to basic subscriber information (with the exception of life threatening emergencies), a policy that effectively kills the government’s Bill C-13 voluntary disclosure provisions. The government wants to provide full immunity for voluntary disclosure of personal information, but Canadian Internet providers and telecom companies are unlikely to provide such information without a court order given the recent decision. The Rogers update:

After hearing your concerns and reviewing the Supreme Court ruling from last month, we’ve decided that from now on we will require a court order/warrant to provide basic customer information to law enforcement agencies, except in life threatening emergencies. We believe this move is better for our customers and that law enforcement agencies will still be able to protect the public.


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  1. Pingback: Rogers Revises Policy on Disclosing Customer Info: Court Order or Warrant Now Required | iPhone in Canada Blog - Canada's #1 iPhone Resource

  2. Excellent news. Congratulations to Rogers for doing the right thing for their customers.

  3. Michael Heroux says:

    Just like I said

    “I think it’s good like you said but it is probably for all the wrong reasons. This government works on perks and back room deals. I wouldn’t doubt that spectrum range was promised to whoever toed the line the most. After all the disclosers from ISPs and Telcos it could actually be punishment to the BIG 3 for opening there mouths. We shall see what comes out of the BIG 3 now that they lost their perk.”

    It was just a matter of time before their number one agent ROGERS would strike back. Follow the money.

  4. This would definitely increase the customer loyalty and trust on Rogers. Other networks can also make such changes to their privacy policies to protect their subscribers credentials.

  5. Wow, nice one Rogers… never thought I’d say that.

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  7. For Rogers this is an impressive move – maybe customers are becoming important again.

  8. Tony Mafioso says:

    This press release and news from Rogers is rather misleading (as it is with all Telecom press/news releases).

    From The Wire (paywall):
    Engelhart said Rogers reviewed that decision and has interpreted it as being applicable to all name and address requests.

    He said the new policy does not apply to requests for information from government agencies, such as the Canada Border Services Agency, which made 18,849 requests for customer information from telecom companies between 2012 and 2013, nearly all of which were fulfilled.

    The “come back with a warrant” does not apply to government agencies.

    So in effect, what the Doctor quoted above that states, “we will require a court order/warrant to provide basic customer information to law enforcement agencies”, is really not true at all across the board.

    Provincial police = Gov agency (at least here in QC)
    RCMP = Gov agency
    and the list goes on.

    I’m calling it out as smoke and mirrors, although it is a step in the right direction in regards to municipal police forces.

  9. Rogers keeps IP assigned logs for at least 2 years, so don’t think of posting anything hateful or criminal!

  10. Can you fix it. tablet my on.