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Telecom

Why Have Canada’s Telcos Failed to Notify Subscribers About Disclosing Their Information?

While much of the attention this week on the massive number of requests for subscriber information has rightly focused on the government and a legal framework that provides insufficient oversight (and is about to expand warrantless disclosure under Bills C-13 and S-4), the telecom and Internet companies also deserve greater scrutiny. One of the key questions in the document on telecom and Internet provider disclosure practices asked simply:

Do you notify your customers, when the law allows, that their information has been requested, thus giving them an opportunity to contest the request in court?

The answer from every provider: No.

May 2, 2014 — 14 comments — News

Canadian Telcos Asked to Disclose Subscriber Data Every 27 Seconds

Every 27 seconds. Minute after minute, hour after hour, day after day, week after week, month after month. Canadian telecommunications providers, who collect massive amounts of data about their subscribers, are asked to disclose basic subscriber information to Canadian law enforcement agencies every 27 seconds. In 2011, that added up to 1,193,630 requests. Given the volume, most likely do not involve a warrant or court oversight (2010 RCMP data showed 94% of requests involving customer name and address information was provided voluntarily without a warrant).

In most warrantless cases, the telecommunications companies were entitled to say no. The law says that telecom companies and Internet providers may disclose personal information without a warrant as part of a lawful investigation or they can withhold the information until law enforcement has obtained a warrant. According to newly released information, three telecom providers alone disclosed information from 785,000 customer accounts in 2011, suggesting that the actual totals were much higher. Moreover, virtually all providers sought compensation for complying with the requests.

These stunning disclosures, which were released by the Office of the Privacy Commissioner of Canada, comes directly from the telecom industry after years of keeping their disclosure practices shielded from public view. In fact, the industry was reluctant to provide the information to even the Privacy Commissioner.

According to correspondence I obtained under the Access to Information Act, after the Commissioner sent letters to the 12 biggest telecom and Internet providers seeking information on their disclosure practices, Rogers, Bell and RIM proposed aggregating the information to keep the data from individual companies secret. The response dragged on for months, with Bell admitting at one point that only four providers had provided data and expressing concern about whether it could submit even the aggregated response since it would be unable to maintain anonymity [I’ve released the full ATIP I received here].

April 30, 2014 — 29 comments — News

How Telcos and ISPs Hand Over Subscriber Data Thousands of Times Each Year Without a Warrant

Appeared in the Toronto Star on March 29, 2014 as Internet Data Routinely Handed Over Without a Warrant The lawful access fight of 2012, which featured then-Public Safety Minister Vic Toews infamously claiming that the public could side with the government or with child pornographers, largely boiled down to public […]

April 1, 2014 — Comments are Disabled — Columns Archive

Who Needs Lawful Access?: Cdn Telcos Hand Over Data on Thousands of Subscribers Without a Warrant

The debate over Bill C-13, the government’s latest lawful access bill, is set to resume shortly. The government has argued that the bill should not raise concerns since new police powers involve court oversight and the mandatory warrantless disclosure provisions that raised widespread concern in the last bill have been removed. While that is the government’s talking points, I’ve posted on how this bill now includes incentives for telecom companies and other intermediaries to disclose subscriber information without court oversight since it grants them full civil and criminal immunity for doing so. Moreover, newly released data suggests that the telecom companies don’t seem to need much of an incentive as they are already disclosing subscriber data on thousands of Canadians every year without court oversight.

This week, the government responded to NDP MP Charmaine Borg’s request for information on government agencies requests to telecom providers for customer information. The data reveals that the telecom companies have established law enforcement databases that provides ready access to subscriber information. For example, the Competition Bureau reports that it “accessed the Bell Canada Law Enforcement Database” 20 times in 2012-13. The wording may be important, since the Bureau indicates that it accessed the information, rather than Bell provided it. It is not clear what oversight or review is used before a government agency may access the Bell database.

March 26, 2014 — 18 comments — News

Why Are Canadian Wireless Carriers Increasing Prices? Because They Can

Yesterday, I was contacted by a Toronto radio station wanting to discuss wireless pricing increases that have occurred over the past few months (including increases over the weekend at both Rogers and Bell). Their key question was what lay behind the increased prices? While some might point to reduced roaming revenues or costs associated with the spectrum auction, I believe the answer is far simpler.

The carriers increased prices because they can.

Indeed, this is precisely what the Competition Bureau of Canada concluded could and would happen in its analysis of the wireless environment in Canada. In its January 29, 2014 submission to the CRTC, it stated:

March 18, 2014 — 21 comments — News