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Monday July 30, 2007 |
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As expected, the CRTC has issued an RFP for an organization to manage the national do-not-call registry. crtc, dncl, do-not-call Slashdot, Digg, Del.icio.us, Newsfeeder, Reddit, StumbleUpon, TwitterTagsShareMonday July 30, 2007 |
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Tuesday July 03, 2007 |
More than 18 months after legislation creating a do-not-call registry passed through the Parliamentary process, the CRTC today released the much-anticipated rules for the registry (rules here, CRTC release here, media coverage here). As I argued just last week, this process has taken far too long and even today's announcement does not provide much sense of when the Canadian registry will be operational. In fact, alongside the rules, the CRTC announced that it plans to release an RFP to find someone to run the registry later this month, but that the process will undoubtedly stretch until well into 2008.
Some of the key points in the just-released rules:
- Canadians will be able to register their number by phone, fax, or online (up to three numbers on the Web)
- there will be a 31 day grace period for organizations to implement a do-not-call request
- the CRTC rejected a request from the financial services industry to include a new exception for personal referrals
- all exempted organizations (political parties, pollsters, newspapers, charities, businesses with prior relationship) will be required to maintain their own do-not-call registries
- there will be no cost to register phone numbers on the registry. The registry will instead be funded by requiring telemarketers to pay a subscription fee to ensure they have a "clean" list
- Canadians can register on their own or select someone to add their number on their behalf
- there will be a renewal requirement every three years for registered numbers
- organizations can still contact a number registered on the do-not-call list if the person has provided their express consent to do so
- telemarketers will be prohibited from sharing the do-not-call list with others
- Canadians must file complaints within 14 days
- there are no penalties on Canadians for making a false complaint about a do-not-call registry violation
- the CRTC will make violations public
- the phone companies have been ordered to raise public awareness about how Canadians can register their numbers on the do-not-call registry
While it is good to see this moving forward, it is still likely to be many months before a do-not-call registry becomes a reality in Canada. Moreover, there remains considerable uncertainty about whether a privately-run for-profit registry will be viable. Today's release is a positive development, yet the phone is unlikely to stop ringing anytime soon. Update: More coverage of the CRTC announcement from the Globe, Star, and Canwest. crtc, do-not-call, privacy Slashdot, Digg, Del.icio.us, Newsfeeder, Reddit, StumbleUpon, TwitterTagsShareTuesday July 03, 2007 |
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Monday June 25, 2007 |
Appeared in the Toronto Star on June 25, 2007 as Do-Not-Call Registry Put on Hold Too Long
On December 13, 2004, then Industry Minister David Emerson tabled legislation to create a Canadian do-not-call registry. Despite overwhelming public support for the ability to opt-out of unwanted telemarketing calls, the registry is still months or possibly years from becoming a reality, a victim of political indifference, special interest opposition, and Canadian Radio-Television and Telecommunications Commission (CRTC) inaction.
A statutory do-not-call registry enables individuals to place their phone number on a list that, with limited exceptions, marketers are forbidden from calling. Since failure to abide by the wishes of those registered carries significant penalties, do-not-call registries have proven extremely effective. In fact, they are often characterized as win-win propositions since consumers benefit from the power to opt-out of unsolicited telemarketing, and marketers win by eliminating wasted time calling people who do not want to be called.
While Canadian officials dither on the creation of a do-not-call registry, many other countries have successfully implemented them. The U.S. do-not-call registry, established by the Federal Trade Commission in 2003, now includes more than 100 million phone numbers, while the United Kingdom's Telephone Preference Service has more than 10 million phone number registered.
More recently, Australia unveiled a government-enforced do-not-call registry that generated more than one million phone numbers in a matter of weeks and the Telecom Regulatory Authority of India announced plans for a wireless do-not-call registry earlier this month.
The initial Canadian proposal adopted a strong, pro-consumer approach by featuring a comprehensive ban on marketing to listed phone numbers and leaving it to the CRTC to consider exceptions, develop an implementation plan, and levy penalties for non-compliance.
Lobbying pressures substantially altered the bill, however, as Members of Parliament introduced new exceptions for charities, political parties, polling companies, newspapers, and businesses with existing business relationships. The rationale for these exceptions ranged from saving Canadian charities (one MP claimed they would be "condemned to die" without the ability to make unsolicited telemarketing calls) to freedom of the press.
The exceptions unquestionably undermine the effectiveness of the do-not-call registry. For example, if you spend one night in a hotel, the hotel chain can call you for the next 18 months, even if you register your phone number on the do-not-call registry - leaving some to dub what remains as the do-not-hesitate-to call registry.
While the proposed registry is less than ideal (I have been working on an academic project to enable Canadians to opt-out of the excepted groups), it is certainly better than nothing. Once the legislation received royal assent in November 2005, most observers expected the CRTC to meet its statutory obligation and get the do-not-call registry off the ground.
The Commission was never shy about expressing its reluctance to administer a do-not-call registry, however. Charles Dalfen, the former CRTC chair, told Canadian Press in 2004 that a do-not-call registry was a good idea, but that the CRTC "isn't equipped to administer such a list and doesn't have the power to enforce it properly."
Notwithstanding Dalfen's concerns, the legislation required the CRTC to act. It launched a public consultation in February 2006, held hearings in May 2006, and convened working groups to sort out the specific details of the registry. Those groups reported their findings in July 2006, yet nearly one year later, the CRTC has still not even issued a formal call for proposals to find an entity to manage the registry.
The unconscionable delay is part of a larger trend of Ottawa failing to set reasonable ground rules to protect Canadians from unwanted marketing. Not only does Canada trail badly in the creation of a do-not-call registry, but it also stands virtually alone among developed countries in not taking any legislative steps to address the mounting spam problem.
Given the near-universal public support for a do-not-call registry, the existence of a law mandating its creation, and successful implementations around the world, there is no valid excuse for leaving this call on hold.
Michael Geist holds the Canada Research Chair in Internet and E-commerce Law at the University of Ottawa, Faculty of Law. He can reached at mgeist@uottawa.ca or online at www.michaelgeist.ca.
crtc, dnc, do-not-call, ftc, privacy, telemarketing Slashdot, Digg, Del.icio.us, Newsfeeder, Reddit, StumbleUpon, TwitterTagsShareMonday June 25, 2007 |
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Friday November 04, 2005 |
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The Senate this week sent Canada's proposed do-not-call legislation to committee for hearings. Senator Tkachuk noted that the bill has exceptions for the calls that irritate the most and that the House of Commons committee did not broadly consult. While there is some sense that the Senator may be looking for further exceptions, he has at least opened the door to some dialogue before the Senate Committee on the appropriateness of the exceptions and on the need to hear from all stakeholders.do-not-call, geist, privacy Slashdot, Digg, Del.icio.us, Newsfeeder, Reddit, StumbleUpon, TwitterTagsShareFriday November 04, 2005 |
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